This is the standard return policy for Kenya for products sold by Accessories Galaxy Phone and Repair online and at Shop G35, Platinum Plaza, Tom Mboya Street, Nairobi CBD. It applies to our own shop listings. Marketplace partner listings follow the same in-store return window unless the product page says otherwise. Contact shop@accessoriesgalaxy.co.ke or +254758750384 if you are unsure who sold the item.
Return window (Kenya)
You may return eligible items within 7 days of the purchase date (in store) or the delivery date (online orders). This is a finite 7-day return window for Kenya.
Return cost
Returns are free. There is no restocking fee and no return shipping charge when you bring the item back to our shop.
Return method
Returns are in store only (not by mail and not at a kiosk). Bring the item to:
Shop G35, Platinum Plaza
Tom Mboya Street, Nairobi CBD (Opposite Imenti House)
How to return
- Item unused and in original condition (new / unopened where applicable)
- Original packaging included
- Proof of purchase (receipt or online order reference)
Refunds
Approved returns receive a full refund of the product price paid. M-Pesa refunds are processed after we inspect the item in store.
Non-returnable items
Opened earbuds and items that cannot be resold for hygiene or usage reasons may not be eligible. Repair labour and used spare parts are not covered by this product return policy — see repair warranty terms at the shop.
Contact
Questions about a return: +254758750384 (call or WhatsApp).
Email: shop@accessoriesgalaxy.co.ke